“Employees at the brand at IBM. How about at your company?”
Marketers used to buy ads, PR and creative work. Now they also buy software. This is new and this is a big change. A clear example of that trend, Marketo‘s massive success is 100% built on marketing software – a category which didn’t exist 10 years ago. Beyond Marketo, an entire ecosystem has developed ranking from marketing automation to inbound marketing and content marketing. Some say this space is crowded but the fact is no one denies anymore that software tools have proven useful to understand “which 50% of my marketing spending is efficient“.
The success of these tools has been to be designed for marketers by marketers. The same way Salesforce.com used the language of the VP Sales and not the language of CFO’s, marketing software vendors owe a big part of their success to speaking the language of marketers. Demand generation, campaigns, leads, funnel, nurturing, editorial calendars, brand assets, landing pages, open rates, click-through rates… The jargon is undoubtably omnipresent in these tools because they’re focused on being understood and used by one unique user category: marketers.
This needs to change.Read More