Clash of the Titans

Recently, Flipboard, the reading platform for iPad, announced a new feature allowing users to create their own personalized magazines with Flipboard content. Ironically, we also recently unveiled a new feature. We created Read.it, an interest-based reading application powered by Scoop.it content and curated by our community of users. Why is this ironic? Because the two huge platforms for curating and consuming content have simultaneously entered each other’s spaces at the exact same time. Continue reading

Educate and engage your customer through social media: The Zappos Strategy

We are more than just shoes! Zappos is a service company that just happens to sell ________. These are two statements that sit at the core of everything Zappos is, and guide Zappos as a company that continues to innovate. As the Social Community Manager of Zappos, I want that answer to be clothing, fashion, snowboards, footwear, cookware, bedding, and so much more. But Zappos is typically associated with 2 things: Footwear and great customer service. Continue reading

Power to the people.

Putting the power of message amplification into the hands of the sharer equalizes the content landscape: the person who understands the myriad behaviors by the many types of people who would be interested in sharing your specific brand of content and then actually executes on these idiosyncrasies successfully will win. Not just the person with the biggest budget. Continue reading

Time for next-generation interest-based content curation? RIP Google Reader

TechCrunch: Google just revealed plans to shut down eight of its services as part of what it’s calling an ongoing spring cleaning effort. Some of them are pretty arcane, but among TechCrunch writers, anyway, we’re pretty bummed to see that Google Reader will be shut down on July 1.

Here’s my take on it. Continue reading

Spreadable vs Viral: What it actually means for content

Recently at a SXSW panel, the authors of the book Spreadable Media were discussing the future of internet media and how “viral” content is actually not viral at all. The panelists argued that virality (in the traditional medical sense) is passive — a host doesn’t choose to contract a virus and doesn’t choose to spread it through his body. The virus spreads by its own means. They made the point that “viral” content and media (think Gangnam Style) are actually active choices; that virality in media doesn’t just happen. A choice is made by a user to share that specific piece of media within their own networks. Continue reading

A communication revolution and the rise of mobile user-generated content

Isn’t it time for text to enter the mobile UGC (UGC) revolution?

When Facebook bought Instagram for $1B last year, some called it genius, others called it luck. But whether we think that deal made sense or not, it marked an important change in the history of the web in general and of mobile internet in particular: the rise of mobile user-generated content. Continue reading

The Book Revolution

Books are the vessels for some of our earliest learning and repositories of our earliest information. Consider epic poetry (Dante’s Inferno), folklore (Grimm’s Fairytales), tales (Chaucer’s Canterbury Tales), and religious texts (the Bible, Tanakh, To Te Ching). We turn to books for wisdom, knowledge, and contextual information for an incredible multitude of things, from basic definitions of words to esoteric compilations of opinion about the proliferation of algae.

Continue reading

6 Things The Smartest Brands Do To Win People Over

What marketers and Internet professionals can take away from these two examples is that the best idea always wins, not the biggest budget or the most over-the-top content.  The “best idea” is the concept that most effectively identifies the best strategic things to communicate to a target audience through the most appropriate, natural channels, and then executing the idea in a meaningful, authentic, and value-adding way. If you do this correctly, a simple 520 word editorial could have more positive impact for your brand than a $500k major conference keynote. Continue reading