Some of you have asked, “How do we decide on making changes on Scoop.it?” We felt that this is an interesting opportunity to share the answer openly.
First, let me start by saying that it’s a process that has evolved to become much more complex now that millions are using Scoop.it every week. In the beginning, we were able to let our vision and intiution guide us, but now we have a responsibility to you, the Scoop.it community, who have decided to use this service as your content curation hub on a daily basis.
Sometimes decisions are easy: when you asked for curated newsletter capability on our feedback forum, it was just a matter of planning this together with the right resources and partner. It can take some time (bear with us…) but the decisions are simple. Sometimes, it’s a question of vision: we have strong values and a vision for what we feel content curation and the interest graph should stand for, and that of course. continues to guide us just like we recently experimented by launching Read.it.
At the UX (user experience) level though, this can be more difficult: not so much for the inspiration and the big ideas but for the little details that can have a big impact. Should this button be at the top or the bottom? Left or right? Should we give users one main option and a bunch of secondary ones or should we highlight the three that are the used most often? Did we make that feature visible enough? Or is it too prominently displayed and annoying? A lot of these questions don’t have good or bad answers you can easily guess: you have to try out to find out. Continue reading
It takes four legs for a service to run well and fast:
- a tangible value proposition
- an efficient and pleasant user experience (UX)
- a responsive and competent customer support
- a reliable quality of service (QoS)
Scoop.it helps people and businesses shine on the web by sharing content that matters. We are working hard to constantly refine your user experience, and to do so, we regularly conduct performance measurement, and listen to your invaluable feedback. We encourage our support team to create a close relationship with you as we value your continued support and engagement with our team and the product. (for more details, please #AskAlly).
But despite relentless efforts, March has been a very bad month with our QoS – meaning that we failed you on our product’s performance and service. Please accept our sincere apologizes on behalf of Guillaume, myself and the entire Scoop.it team. I’d like to also share some information about what exactly happened; and, most importantly, I want to reassure you: the problems are now fixed. We are up and running with lots of spare power, and it’s full steam ahead!
Today is Community Manager Appreciation Day, and I find myself reflecting on all of the lucky occurrences that helped get me to where I am. From Penn State to Paris, and now, San Francisco, it’s been quite a journey. This is my story.
You may have noticed (or maybe not, because they are so awesome to use) that we recently rolled out some big changes to the Scoop.it platform. Firstly, don’t panic. Secondly. you’re going to love them. We had you (and your success online) in mind while designing them, and we’ve done some intense testing with the new features and the beta testers are just as excited as we are. All the changes make the platform better — allowing you to accelerate and grow your visibility on the web and truly shine.
The changes are all awesome; giving you more control over the look and feel of your topic pages, deeper access to your social networks and more seamless connections between your various social properties. Continue reading
The past 2 months since Scoop.it went live have been so hectic and exciting that we haven’t had a chance to introduce the team that works behind the scene. Delivering one release per week on average and dealing with the great feedback we received from the fast-growing Scoop.it community has taken 200% of our attention.
We won’t take any break so keep up sending it to us! We love feedback!
But as we expand the team today with Axelle joining us in San Francisco, we felt it was high time you got to know a bit about us. Continue reading