It takes four legs for a service to run well and fast:
- a tangible value proposition
- an efficient and pleasant user experience (UX)
- a responsive and competent customer support
- a reliable quality of service (QoS)
Scoop.it helps people and businesses shine on the web by sharing content that matters. We are working hard to constantly refine your user experience, and to do so, we regularly conduct performance measurement, and listen to your invaluable feedback. We encourage our support team to create a close relationship with you as we value your continued support and engagement with our team and the product. (for more details, please #AskAlly).
But despite relentless efforts, March has been a very bad month with our QoS – meaning that we failed you on our product’s performance and service. Please accept our sincere apologizes on behalf of Guillaume, myself and the entire Scoop.it team. I’d like to also share some information about what exactly happened; and, most importantly, I want to reassure you: the problems are now fixed. We are up and running with lots of spare power, and it’s full steam ahead!
Today is Community Manager Appreciation Day, and I find myself reflecting on all of the lucky occurrences that helped get me to where I am. From Penn State to Paris, and now, San Francisco, it’s been quite a journey. This is my story.
You may have noticed (or maybe not, because they are so awesome to use) that we recently rolled out some big changes to the Scoop.it platform. Firstly, don’t panic. Secondly. you’re going to love them. We had you (and your success online) in mind while designing them, and we’ve done some intense testing with the new features and the beta testers are just as excited as we are. All the changes make the platform better — allowing you to accelerate and grow your visibility on the web and truly shine.
The changes are all awesome; giving you more control over the look and feel of your topic pages, deeper access to your social networks and more seamless connections between your various social properties. Continue reading
The past 2 months since Scoop.it went live have been so hectic and exciting that we haven’t had a chance to introduce the team that works behind the scene. Delivering one release per week on average and dealing with the great feedback we received from the fast-growing Scoop.it community has taken 200% of our attention.
We won’t take any break so keep up sending it to us! We love feedback!
But as we expand the team today with Axelle joining us in San Francisco, we felt it was high time you got to know a bit about us. Continue reading